Deliveries & returns
DELIVERIES
Deliveries shall be made to the address indicated in the order form, which may only be in the agreed upon geographic zone.
Risks shall be borne by the Buyer as from the time the products have left JAJ's premises. In the event of damage during transportation, a justified protest must be made to the carrier within three days from delivery.
Delivery times are merely indicative; if they exceed thirty days as from the date of order, the sales agreement may be terminated and the Buyer reimbursed.
Please be advised that our export price list to the U.K. and Switzerland does not include French VAT. After your order is paid for, processed and shipped, we would like to inform you that a British freight forwarder will contact you via email and/or text message to clear your order through customs regarding payment for import charges (customs duties + country's VAT).
SHIPPING CHARGES
Rates for standard shipments by Colissimo offered.
Shipping (by Chronopost) only to:
France in a relay point 10€
France Express : 15€
Other countries and Europe: 15€.
RETURNS
Our online returns portal is the quickest and easiest way to return an item. If you use another method to return your items, it may delay or prevent the processing of your refund.
Simply log in to your customer account, search for the order you wish to return for a refund in your order history and click the return button to process your request.
In accordance with article L121-20 of the French Consumer Code, the Buyer has a period of thirty (30) days to return, at his/her own expense, (except for special operations, free returns) the Product(s) that he/she has ordered if, for any reason whatsoever, the Product(s) does (do) not give satisfaction. This period starts to run from the date of receipt of the Product(s) by the Consumer. Only Products that have not been worn or washed, and that are returned with their labels and tags intact, will be taken back by JAJ.
The Product or Products must be returned in its/their original packaging and wrapping to the following address:
SED
Groupe JAJ
ZI de Moimont
Bâtiment A3
1 rue Jean Jaurès
95670 Marly la Ville
FRANCE
Tel: +33 1.41.58.62.20
The Buyer shall attach a photocopy of the invoice for the Product or Products to the returned item or items.
If all the above mentioned conditions are met, JAJ shall reimburse the Buyer within thirty (30) days as from the date of receipt by JAJ of the package (the date of shipment by the Buyer amounting to notification to JAJ of the Buyer's exercise of his right of withdrawal) the amounts paid by the Buyer, excepting the cost of return of the Products, which shall be borne by the Buyer.