Refund policy

Deliveries

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.

The risks are borne by the purchaser from the moment the products leave the JAJ premises. In the event of damage in transit, a justified complaint must be made to the carrier within three days of delivery.

Delivery times are indicative only; if they exceed thirty days from the date of order, the sales contract may be cancelled and the purchaser reimbursed.

Rates

 

Rates for standard shipments (home & point relais) by Colissimo offered.

We offer next-day delivery with Chronopost. If you order before 7 a.m., your order will be delivered the next day, either to the Point Relais* of your choice with “Relais express” delivery, or directly to your home with “Domicile express” delivery. If you order after 7 a.m., your order will be delivered the next day.

Chronopost shipping rates:
France point relais €10
France Express €15
Other countries and Europe: 15€

 

RETURN POLICY

You have 30 days following receipt of your order to inform us of your return request and return part or all of your order.

In accordance with our general terms and conditions of sale, only unworn, undamaged, unwashed items with labels, pouch/kit/cover intact will be accepted.

Returned items must be in resalable condition.

1 - Click here  to access the returns portal, then enter your email address and order reference.


2 - Select the item you wish to return, and indicate the reason for return. If more than one item is to be returned, select the additional item(s) to be returned and/or the quantity.



3 - Confirm your return request

* GROUPE JAJ cannot be held responsible in the event of loss or theft of the parcel. The Customer is advised to send the return with a tracking number, and to keep the documents concerning the return, in order to follow the evolution of the delivery, until notification of receipt by GROUPE JAJ.

Returns are made EXCLUSIVELY by post; store returns are not available.

6 - Once your parcel has been received and processed by our services, and provided that the return complies with the above return procedures, the refund will be made within a maximum of 14 days after receipt of your parcel in our warehouse, using the payment method used at the time of purchase (Paypal or credit card).

Depending on the bank processing times of the customer's bank, the refund may take 5-10 working days to appear in the customer's bank account.

In the event of a return from a country subject to customs duties, the Customer must mention that the goods are being returned on the customs declaration. Failing this, customs duties relating to the return will be borne exclusively by the Customer.